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Privacy Policy

Your privacy is important to us. Learn how Grease Lightning Carpet Cleaning collects, uses, and protects your information.
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How We Protect Your Privacy

Grease Lightning Carpet Cleaning ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is kept secure.

1. Information We Collect

We may collect the following types of information when you visit our website, interact with us, or use our services:

  • Personal Information: Your name, address, phone number, email address, and payment details when you request a quote, book a service, or contact us.
  • Service Information: Details of the services you have requested, including carpet type, room size, or any specific cleaning needs.
  • Website Usage Information: Data on how you use our website, including IP address, browser type, pages visited, and referral information, collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide and personalise our services to meet your cleaning requirements.
  • Respond to your inquiries, process bookings, and deliver quotes.
  • Improve our website functionality and user experience.
  • Send promotional information (only with your consent), such as special offers, updates, and service-related information.
  • Fulfil any legal obligations and safeguard against potential fraud.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us with operating our website, conducting our business, or servicing you, under strict confidentiality agreements. We may also disclose your information if required by law or in response to legal requests.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. If you request the deletion of your data, we will take reasonable steps to comply unless we need the information to comply with legal obligations or resolve disputes.

5. Security of Your Information

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. However, while we strive to protect your information, no internet or email transmission is ever fully secure. Please take precautions when sharing information online.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, though some website features may not function as a result.

7. Your Rights

You have the right to access, update, or delete your personal information, as well as the right to object to or restrict certain processing. To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Grease Lightning Carpet Cleaning
118 Haslemere Road, Liphook, Hampshire, GU30 7BU
Phone: +441483363076
Email: info@greaselightningcarpetcleaning.co.uk

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FAQ

Your common carpet cleaning questions answered.

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Q. What services do you offer? +

Our most popular services are carpet and upholstery cleaning, but all our technicians are fully trained in rug cleaning, mattress cleaing and curtain cleaning.

Q. How long does the carpet take to dry? +

Carpets usually dry within 2-6 hours, depending on the ventilation and humidity of your home.

Q. Is your cleaning process safe for pets? +

Yes, we use pet-friendly, non-toxic cleaning products to ensure the safety of your pets.

Q. What's the difference between the Bronze, Silver, and Gold packages? +

Our Bronze package is suitable for carpets and upholstery that are cleaned regularly and require a freshen up, Silver includes additional stain treatments and deodorising, while the Gold package provides a full deep clean with additional stain protection.

Q. How long has Grease Lightning been operating? +

Grease Lightning has been proudly serving customers for over 15 years.

Q. Are you insured? +

Yes, Grease Lightning is fully insured, giving you peace of mind that your property is protected during our cleaning services.

Q. Do you offer a 100% money-back guarantee? +

Absolutely. We are so confident in the quality of our work and offer a 100% money-back guarantee if you're not completely satisfied with the service provided.

Q. What stains can you remove from carpets? +

We use top-of-the-line carpet and upholstery steam cleaning equipment and professional stain treatment chemicals to tackle a wide variety of stains. Whether it's red wine, pet urine, mud, coffee, tea, make-up, candle wax, oils, or even tricky substances like chocolate, grease, ketchup, or rust, we've got the tools to give your carpets and upholstery a thorough clean.

While we can’t promise to remove every stain completely, we guarantee that we’ll deliver the best possible results – and no one can do it better!

Q. How long before I can use the room after the carpet has been cleaned? +

You can start using the room immediately after the carpet has been cleaned, as we provide complimentary plastic overshoes to protect your feet and the carpet. Drying times vary depending on the type of carpet and how much cleaning was needed in specific areas. Typically, drying takes around 4-6 hours during the winter months and about 2-3 hours in the summer, though heavily soiled areas may take a bit longer to dry due to the extra attention they require.

Q. How do I pay for cleaning services?+

For all domestic jobs you will pay the technician directly at the end of the job via card or cash. For commercial jobs will will invoice and you can pay by bank transfer.

Q. What if I am not fully satisfied with your service?+

Your happiness and satisfaction sits at the very heart of our service. If you're not 100% happy we will return and reclean free of charge.

About Grease Lightning Carpet Cleaning

Grease Lightning Carpet Cleaning offers a comprehensive range of professional carpet and upholstery cleaning services tailored to meet the diverse needs of both residential and commercial clients. With a commitment to delivering exceptional results, their team utilises state-of-the-art equipment and eco-friendly cleaning solutions that effectively remove dirt, stains, and allergens, ensuring a healthier living environment. Whether you're preparing for a special event, dealing with everyday wear and tear, or simply want to refresh your carpets, Grease Lightning’s expert technicians are ready to restore your carpets to their original condition.

In addition to carpet cleaning, Grease Lightning Carpet Cleaning also provides specialised services such as rug cleaning, stain removal, and upholstery cleaning. Their attention to detail and dedication to customer satisfaction have made them a trusted choice for many clients in the area. With transparent pricing and flexible scheduling, they aim to make the cleaning process as convenient and hassle-free as possible. Explore their services today and experience the transformative power of professional cleaning that leaves your carpets looking vibrant and feeling fresh.

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